DHL Express
Operation Agent · Full-time
Overview
At DHL Express, I combined my technical skills with operational leadership. Leading a team of 16-20 people, I was responsible for ensuring on-time delivery while also building tools to improve our team's performance.
The highlight of my time here was developing a custom Staff Dashboard using JavaScript. This tool provided real-time visibility into team performance, helping us identify areas for improvement and track progress against our KPIs.
Key Highlights
Team Management
Lead team of 16-20 operational staff, ensuring high performance standards.
Automation
Automated 5+ Excel reports with Power Query, saving 10+ hours weekly.
Dashboarding
Built a real-time staff performance dashboard in JavaScript, boosting productivity.
Efficiency
Awarded Employee of the Month for creating digital tools that enhanced efficiency.