Team Leadership
Successfully managed and supported a team of 16 to 20 individuals, fostering a collaborative work environment and ensuring smooth operations.
Leadership
Team Management
Professional Overview
Leadership, automation, and innovation in logistics operations
Position Details
Company:
DHL Worldwide Express LLC
Position:
Operations Agent (Team Lead)
Duration:
2.5 Years
Team Size:
16-20 Individuals
Recognition:
Employee of the Month
Key Achievements
Dashboard Development
Developed a comprehensive Staff Dashboard in JavaScript to provide insights into staff working details, enhancing performance monitoring capabilities.
JavaScript
Dashboard
Process Optimization
Efficiently processed Return to Origin (RTO) items and handled return items to minimize errors and ensure timely resolution.
Process Improvement
Optimization
Training & Mentoring
Provided comprehensive training and guidance to new staff members, ensuring smooth onboarding and maintaining team cohesion.
Training
Mentoring
System Enhancement
Proactively identified and reported system-related errors to the IT team, contributing to technical issue resolutions and system improvements.
Problem Solving
System Analysis
Performance Tracking
Generated monthly progress reports and maintained accurate records of completed work, providing valuable insights for management decisions.
Reporting
Analytics
Core Responsibilities
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Shipment Management: Efficiently handled and responded to shipment status inquiries, ensuring proper delivery of inbound shipments with attention to detail and customer satisfaction.
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Inventory Control: Maintained procurement of stationery and office supplies, keeping comprehensive reports for upcoming needs and budget planning.
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Pressure Management: Worked effectively under pressure, consistently meeting deadlines and ensuring the timely completion of critical tasks in a fast-paced environment.
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Technical Solutions: Developed a comprehensive Staff Dashboard using JavaScript to monitor team performance, track working hours, and provide management with actionable insights.
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Quality Assurance: Prepared comprehensive reports on outstanding orders, identifying areas for improvement and implementing strategies for timely resolution.
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Return Processing: Efficiently processed Return to Origin (RTO) items and managed return shipments to minimize errors and ensure customer satisfaction.
Featured Project
DHL Staff Dashboard
Developed a comprehensive staff management dashboard using JavaScript that provided real-time insights into team performance, working hours, and productivity metrics. This innovative solution enhanced operational efficiency and enabled data-driven decision making for management.
Team Monitoring
Real-time staff tracking
Time Management
Working hours analysis
Performance Metrics
Productivity insights